Shipping policy

Bahrain Delivery Policy

By completing a purchase from Glowjar Beauty, you acknowledge and agree to all terms, conditions, and policies outlined below.

Delivery Time

At Glowjar Beauty, we strive to prepare and deliver orders as quickly as possible. Orders within the Kingdom of Bahrain are typically delivered within 24 hours of order confirmation.

Once your order has been confirmed, you will receive an email containing your order details and tracking information. Our delivery partner will contact you directly to coordinate the delivery.

If you have an urgent order, please feel free to contact us via WhatsApp or Instagram, and we will do our best to assist you.

Delivery times may occasionally be affected by circumstances beyond our control, including weather conditions or operational delays from the delivery provider. However, we always strive to ensure that orders arrive as quickly as possible.

Order Cancellation or Modification

If you wish to cancel or modify your order due to a change of mind, please contact us as soon as possible before the order has been handed over for delivery.

Once the order has been handed over to the delivery or shipping provider, or delivery procedures have commenced, the order can no longer be cancelled, refunded, or modified, including changes to products or quantities, as the order has already entered the processing and fulfillment stage, even if it has not yet been received by the customer.

If a customer refuses to accept an order after delivery or shipping procedures have begun, Glowjar Beauty reserves the right to deduct all operational costs associated with processing the order, including delivery, shipping, return handling, packaging, and any related fulfillment costs before processing any eligible refund.

Any remaining balance, if applicable, will be refunded using the original payment method within the processing period determined by the bank or payment service provider.

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GCC Shipping Policy

Shipping and Customs Fees (GCC Countries)

The final amount displayed and paid at checkout includes shipping costs only.

It does not include any customs duties, taxes, import fees, handling charges, or any other additional fees that may be imposed by the relevant authorities in the destination country.

The customer is responsible for paying any customs duties, taxes, or additional charges required by the receiving country, whether before delivery or upon receipt of the shipment. Glowjar shall not be responsible for these charges or for any delays resulting from them.

Shipping Time

Orders shipped to GCC countries are typically delivered within 4–6 business days. Delivery times may vary depending on the destination country, shipping provider, and operational circumstances.

Public holidays, weekends, and circumstances beyond our control are not considered business days and may affect delivery timelines.

A shipment tracking link will be sent to the customer once the order has been prepared and dispatched.

Shipping Information Responsibility

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete, including their full name, phone number, email address, full delivery address, National Address (for shipments to Saudi Arabia), and National ID or any customs-related information required for shipments to Oman or any country requesting such information.

Glowjar Beauty shall not be held responsible for delays, failed deliveries, customs issues, or additional charges resulting from incorrect or incomplete information provided by the customer.

If incorrect information results in the shipment being returned, rejected, destroyed, or otherwise handled by the shipping carrier or customs authorities, Glowjar Beauty is not obligated to refund shipping fees, operational costs, or the value of the order itself.

Refused Shipments

If a customer refuses to accept a shipment after dispatch, or if delivery cannot be completed due to incorrect information or failure of the recipient to respond, Glowjar Beauty is not obligated to refund shipping fees or any operational costs associated with the order.

Due to the personal care nature of our products, returned shipments may not be eligible for resale or restocking. Therefore, Glowjar Beauty reserves the right to refuse a full or partial refund depending on the condition of the shipment and the actions taken by the shipping carrier.

Damaged Products During Shipping

At Glowjar Beauty, we take great care in preparing and packaging every order to ensure it arrives in the best possible condition.

If you receive a product that is visibly damaged upon arrival, you must contact us within 48 hours of delivery and provide clear photos or videos showing the issue.

After review by the Glowjar Beauty team and confirmation that the damage materially affects the product’s quality, safety, or usability, a replacement product may be approved and sent at no additional cost, subject to management approval.

Please note that all cases are reviewed individually. Minor leakage, slight packaging marks, minor scratches on outer packaging, removable dirt, or cosmetic imperfections caused during shipping that do not affect product quality or usability are not considered valid reasons for replacement or compensation.

Replacement requests are limited to cases where there is actual damage affecting the product’s quality or ability to be used as intended.

The final decision regarding replacement eligibility rests solely with Glowjar Beauty following review of the submitted evidence.

To assist us in processing your request promptly, please provide:

• Your order number.

• Clear photos or videos showing the issue.

Glowjar Beauty reserves the right to reject any replacement request if no significant damage is found or if the claim is submitted more than 48 hours after delivery.